WHERE ABOUTS IN THE SCHOOL GROUNDS IS THE UNIFORM SHOP LOCATED?
We are located in CAPA Hall
WHEN IS THE SHOP OPEN?
The shop is open on:
- Tuesdays and Thursdays from 8:45am to 9:15am
- First Monday of Terms 1, 2 and 3 from 9:30am to 10:30am (including Staff Development Days)
HOW CAN I CONTACT YOU?
Our email address is uniform@cpps-pandc.org
CAN I ORDER SOMETHING IF I CAN'T GET TO THE SHOP IN PERSON?
YES! Online ordering is available through Flexi Schools Order cut off is 4:30pm Wednesday each week.
WHAT IS THE CUT OFF EACH WEEK FOR ORDERING VIA FLEXISCHOOLS?
Your order needs to be placed by 4:30pm Wednesday for us to receive and process it on Thursday morning.
HOW WILL I RECEIVE MY ORDER?
Orders placed before 4:30pm Wednesday, are packed Thursday morning and delivered to student's classrooms on Friday. The teachers hand the orders out to the students to take home.
WHAT IF I PLACED AN ORDER BUT DIDN'T RECEIVE ANYTHING ON FRIDAY?
One of these things may have happened:
- Your child's teacher may not have given the order to your child, in which case you will probably get it on Monday. We suggest you advise your child to expect an order on Friday – they can prompt the teacher to pass it on.
- If you placed your order after 4:30pm Wednesday, we will not have received it in our system. If that was the case your order will be prepared the following Thursday.
- Sometimes items are unavailable / out of stock. In which case they will be supplied when available. We will email you to advise you when this happens.
I RECEIVED MY ORDER, BUT SOMETHING WAS MISSING. WHAT DO I DO?
If you have not received an email as above, please contact us uniform@cpps-pandc.org and let us know as soon as possible and we will follow it up. Sometimes items are unavailable / out of stock. In this case, it will be delivered in the normal manner once it's available. We do our best to keep parents informed when this happens. Ask your child to check their desk and bag as it may have fallen out.
I DON'T WANT TO WAIT FOR AN ITEM THAT IS OUT OF STOCK. HOW DO I GET A REFUND?
All FlexiSchools orders are refunded to your Flexischools account. Please return the items to the school office or the uniform shop and advise us at uniform@cpps-pandc.org with the FlexiSchools order number, item and value for refunding and we will arrange with Flexischools to refund it. There are no cash refunds for FlexiSchools orders.
ONE OF THE ITEMS I ORDERED IS WRONG & I NEED A REPLACEMENT- WHAT DO I DO?
As long as the item is still in original condition (tags on and unworn/washed) return it back to the uniform shop and we will swap it for the correct size / item.
I CAN'T GET TO THE UNIFORM SHOP TO RETURN/EXCHANGE MY ITEM. WHAT DO I DO?
Your child, another parent or relative can come in to the Uniform Shop on your behalf. If that is not possible, drop the item at the school office and contact us uniform@cpps-pandc.org and we will arrange to collect it from the office. Alternatively, you can return your goods through the "Return" slot in the Uniform Shop door.
WHAT IF NONE OF THESE ARRANGEMENTS ARE SUITABLE FOR ME?
Please contact us by email at uniform@cpps-pandc.org so we can try to arrange a more suitable option for your situation.
CAN I BUY SECOND HAND ITEMS ON FLEXISCHOOLS?
No, second hand uniforms are only available to purchase from the shop.
I WOULD LIKE TO VOLUNTEER AT THE UNIFORM SHOP. WHAT DO I DO?
THAT'S GREAT! We really appreciate all & any volunteer help in the uniform shop. Email us at uniform@cpps-pandc.org with your name, email address & contact phone number and let us know any dates that you are or are not unavailable, and we will roster you on in the next term.
DO I NEED TO COME IN FOR TRAINING BEFORE MY ROSTERED SHIFT?
Training is done ‘on the job', however we encourage new volunteers to come in on a Tuesday or Thursday to meet the manager and other volunteers and to get an idea of what is involved & become familiar with what we do. This way, you'll feel more comfortable when you do your first shift. Don't worry, we will help you out along the way and you won't be dropped into the deep end.
WHAT WILL I BE RESPONSIBLE FOR DURING MY SHIFT?
Nothing! The Manager will be there to handle any returns, queries or complaints. Your help is needed serving customers and helping pack Flexischool Orders. A friendly smile is all that's needed!
HOW MANY SHIFTS WILL I HAVE TO DO PER TERM?
You can volunteer for as many shifts as you would like to do. We encourage each volunteer to commit to at least 1 shift per term. If you're able to do more than 1 shift, even better. We find that the more often you work, the more familiar you become with the role. But it's entirely up to you.
WHEN WILL I KNOW WHEN MY SHIFT IS?
Before a roster is prepared, volunteers are contacted to check availability for the coming term. A roster is prepared prior to the beginning of each term, based on volunteers' availability. You tell us when & how often you are available on a term-by-term basis. You can even request to be rostered on with a friend. Each week in the school newsletter we will have the names of the volunteers that are rostered on for the next 2 weeks.
I HAVE YOUNG CHILDREN. CAN I BRING THEM WITH ME WHEN I'M VOLUNTEERING?
We are happy for you to bring the kids, as long as the kids are happy to be in the uniform shop and are able to sit and play quietly for the half hour you are working.
SOMETHING HAS COME UP ON THE DAY THAT I AM ROSTERED ON, WHAT DO I DO?
As soon as you know that you are unavailable to do your shift, please email uniform@cpps-pandc.org to allow us to arrange cover.
I WANT TO DONATE MY SECOND HAND UNIFORMS, WHAT DO I DO?
Good quality second hand uniforms can be put in the 2nd hand donations box at the school's front office or given in at the uniform shop. Our second hand uniforms can be a huge savings to parents whose children have trouble keeping track of their possessions! We appreciate your donations, Thank you!
HOW IS THE UNIFORM SHOP RUN? IS THERE A COMMITTEE AND HOW CAN I GET INVOLVED IN IT?
The Uniform Shop is a sub-committee of the CPPS P&C Committee. The Uniform Committee consists of a Chairman, Secretary, Treasurer and Manager. Positions on the committee become available at our AGM, which is usually held every August. All members and volunteers are encouraged to attend this meeting to vote on the positions and discuss any other Uniform Shop business.
Thank you for reading this information sheet. Please consider volunteering in the Uniform Shop; it's a great way to meet other parents & make new friends.